Home   |    Register   |    Sign In
 
Company Info
Aftab Currency Exchange Ltd
Pall Mall Court, 61-67 King Street, Manchester, M2 4PD, Lancashire
United Kingdom

Phone: +44 161 669 6274
Web Site:

Company Profile


Customer Care Officer Job


col-narrow-left   

Job ID:

95

Location:

Kharian, Pu, Pakistan 

Category:

Banking & Finance Jobs, Jobs for Women only

Salary:

15,000 - 25,000 PKR per month
col-narrow-right   

Job Views:

2487

Employment Type:

Full time

Posted:

02.14.2015
col-wide   

Occupations:

Customer Support: General-Other: Customer Support-Client Care

Job Description:

1. To support Customer Care Supervisor/Team Lead in achieving the business objectives of ACE.

2. To assist Customer Care Supervisor/Team Lead in fulfilling his/her routine duties.

3. To develop full knowledge of products and services offered by ACE.

4. To keep updated on change in any aspect to the services being provided e.g. rate, ceiling, restrictions, legal provisions, availability etc.

5. To receive incoming calls of the customers and handle them with courtesy in professional manner.

6. To make utmost effort to satisfy customer on first call by following FCR level so that the customer does not have to call again.

7. Transferring the call to suitable official in case the Call Center Executive cannot respond to customer’s query immediately, or informing customer about later feedback.

8. To make out-bound calls to remittance beneficiaries for prompt payments and guidance regarding payout locations (i.e., Agent Locations, Bank Branches etc.)

9. Facilitating customers by talking to agent locations/branch managers where necessary for completion of transactions.

10. To co-ordinate for all service requests from customers

11. To represent customer’s point of view in resolution of dispute with ACE and to participate in corrective actions being taken to resolve the issue.

12. Timely responding with feedback to customers through call, email, text etc., when these are required or promised.

13. To compile and submit data to the Supervisor/Team Leader required for reporting.

14. To participate in team efforts for improving service delivery and highlight any suggestions for improving efficiency.

15. To report problems hampering the service efficiency to the Supervisor. Ensuring data completion, contact log updating, backup maintenance and database maintenance etc. as required.

16. To be fully conversant with new services/products being offered for sale by ACE.

17. To make out-bound calls for promotion of ACE’s services.

18. To answer queries on ACE’s products, providing information to prospective customers.

Job Requirements:

Well organized self-starter, high-spirited
Pleasant manner, enjoys working with computers and talking to people, Good interpersonal, written and telephone communication skills, Keen to learn and adapt, Good team player, Ability to perform under pressure with patience in temperament
Energetic with stamina to handle work in multi time-zones, Comfortable in use of Microsoft Outlook, Word, Excel and Internet for the purpose of communication and report writing etc.
Working knowledge of customer care hardware and Call Center monitoring tools.