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Company Info
Ovex Technologies Pakistan (Pvt.) Ltd
1st Floor, Software Technology Park, Plot no. 156, I-9/3 Industrial Area
Islamabad, Pu, Pakistan

Phone: +92 42 111 111 502
Web Site:

Company Profile


Customer Relations Officer


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Job ID:

60

Location:

Lahore, Pu, Pakistan 

Category:

Call Center Jobs

Salary:

12,000 - 14,000 PKR per month
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Job Views:

1894

Employment Type:

Full time

Posted:

02.10.2015
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Occupations:

Customer Support: Call Center, Technical Customer Service

Job Description:

  • Deliver product information correctly.
  • Take Inbound calls and satisfy customer needs effectively and efficiently
  • Achieve established standards for call handling quality and productivity.
  • Resolve the complaints of customers over the call and launch system complaints
  • Identify and handle customer inquiries and respond to customer questions in the best possible manner.
  • Enter customers data as per defined standard operating procedures.
    • Meet all the other quality benchmarks established based on consumer feedback and surveys.

Job Requirements:

  • At least Graduate
  • Pleasant phone voice and outgoing and friendly personality
  • Above average computer literacy
  • Typing skills at least 20 wpm and knows how to use short-cut keys in computer
  • Possesses good customer service orientation
  • Should be willing to work in rotating shifts (morning/evening/night)
  • Should be willing to work on public holidays like Eid, 14th August etc if requested by client
    • Customer service or call center experience will be preferred