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Company Info

CureMD
Gulberg 2
Lahore, Pu, Pakistan

Phone:
Web Site: http://www.curemd.com

Company Profile


International Client Services Analyst Job


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Job ID:

33

Location:

Lahore, Pu, Pakistan 

Category:

Call Center Jobs
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Job Views:

2872

Employment Type:

Full time

Posted:

02.06.2015
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Job Description:

Total Position: 10


The CureMD Client Services Analyst’s help analyze and support complex implementation and application issues in the clinical, operational and billing aspects of CureMD solution and accompanying services.

This individual will be engaged in aggressive hands on learning of the CureMD products and services, industry standards, interoperability opportunities to deliver top quality client relationship management. Responsibilities include client communication, project management, implementation, training, consulting as well as go-live support.

Handle customer communication (phone and email) in order to analyze and resolve client issues, provide training, handle and escalate complaints. Serve as single point of contact for project management, and issue escalation. Provide physician and staff training, webinars, consulting, and operational guidance. Adherence to standard operating procedures, company policies and guidelines.

Job Requirements:

  • 2-3 year’s call center experience desired.
  • Exceptional engagement and communication skills.
  • People friendly, disciplined, organized and dedicated.
  • Proven ability in managing and fostering relationships.
  • Bachelors in Business, IT, Social Sciences (Foreign Degree preferred).
  • Attention to detail and ability to participate in overall customer relationship management activities.