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Company Info
Ovex Technologies Pakistan (Pvt.) Ltd
1st Floor, Software Technology Park, Plot no. 156, I-9/3 Industrial Area
Islamabad, Pu, Pakistan

Phone: +92 42 111 111 502
Web Site:

Company Profile


CISCO Services Specialist Job


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Job ID:

1052

Location:

Islamabad, Pu, Pakistan 

Category:

IT Jobs
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Job Views:

2720

Employment Type:

Full time, Permenent

Posted:

12.17.2015
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Occupations:

Customer Support: General-Other: Customer Support-Client Care

Job Description:

· Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation.

· Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups..

· Ensure that all contractual terms and conditions comply with standard or approved business practices.

· Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.

· Work closely with multiple venders on all deal registrations.

· Gathering missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.

· Work closely with the inside sales reps to generate RMAs for incompatible products.

· Compensate managers and all salespeople engaged in the Service Renewal.

· Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.

· Coordinate the renewal and extension of Expiring Agreements/contracts with inside Sales Reps.

· Develop the scope and specifications for professional services and other engagements

· Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.

· Draft and negotiate Service Agreements/contracts with partners and clients.

 

Note: This is a permanently Night Shift job timings are 9pm-6am

Job Requirements:

Excellent Communication Skills
Excellent Knowledge of CISCO Products, Routers & Switches